All shipments are freight collect, FOB Santa Ana, California. Freight charges will be added to the invoice. Customers may provide their own shipping account number. Expedited shipping charges not billed to customer’s account must have approval before shipment can be processed. Any shipment with damage must be reported to Aspen Brands at ([email protected]) within 5 business days of receiving shipment.
All shipments are carefully packed by experienced professional packers in accordance with existing requirements and practices. We are sincerely interested in keeping breakage to a minimum in order to reduce the inconvenience to our customers and to our own administrative staff. Nevertheless, breakage can occur and we cannot accept responsibility after we have received the carriers receipt for merchandise received in good order.
Should damage occur in transit, DO NOT REFUSE TO ACCEPT THE SHIPMENT as this will cause unnecessary delays and added expense. Please file the claim immediately as damage claims will not be accepted after 5 days.
UPS & Fed Ex GROUND CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify us immediately. Hold all merchandise and packing material in the original carton for inspection and recall, otherwise your claim cannot be paid.
PARCEL POST CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your local postmaster immediately.
MOTOR FREIGHT CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your Motor Freight carrier immediately. Hold all merchandise and packing materials in the original carton until the claim is paid.
AUTHORIZATION Merchandise ordered in error or defective may be returned with our authorization. To receive authorization for return, please call 1-702 - 946 9430 and have your invoice ready as well as an itemized list of goods to be returned, and reason for their return.
No returns will be accepted after 30 days. So, please notify us as soon as possible regarding shortages or incorrect shipment
We are always anxious to correct any errors we make without incurring expense to you. However, merchandise ordered in error should be returned freight prepaid and there will be a 20% handling charge.